Before you place an order
Prices are in Canadian dollars. Our current store configuration adds no tax. Delivery fees are city-based; a city fee not set by the manager is treated as free. Extra service charges require confirmation and customer acceptance.
Orders require an account and manager confirmation. Product stock, configurations and delivery dates may change. Revised orders must be accepted before dispatch.
Self-service cancellation is available only while an order is awaiting acceptance and at least 24 hours before the scheduled delivery window. Otherwise contact the manager.
Cash and e-transfer are accepted. Custom orders may require a deposit agreed with the manager.
Returns, damage reports and exchanges are governed by their published policies. Receipts and exchange cards are issued after delivery.
Your next step
Review your order in your account or use verified tracking. Contact our team if you need clarification. Official requests and purchase documents are available only after Delivered where the relevant policy applies.
Speak with our team
Support is available from 9 AM to 11 PM Toronto time. Email support@norvessa.ca, call +1 647 361 0053 or use WhatsApp. Pickup and visits are by appointment. Preferred dates and product availability require manager confirmation.