How to use this policy
Eligible returns must be requested within 10 days of delivery. Items must be unassembled and in their original packaging. Contact Norvessa before returning any product.
Report delivered damage within 48 hours. Provide your order number and describe the issue. The manager will assess the claim and arrange the next steps.
For a confirmed major defect, the company covers eligible return transport. Otherwise, return transport is paid by the buyer. Delivery and assembly fees are non-refundable. Approved refunds are made by cash or e-transfer within 5 business days.
Official return requests become available in your account only after the order is marked delivered.
Your next step
Review your order in your account or use verified tracking. Contact our team if you need clarification. Official requests and purchase documents are available only after Delivered where the relevant policy applies.
Speak with our team
Support is available from 9 AM to 11 PM Toronto time. Email support@norvessa.ca, call +1 647 361 0053 or use WhatsApp. Pickup and visits are by appointment. Preferred dates and product availability require manager confirmation.