Before requesting a refund
Refunds are reviewed by the manager under Norvessa’s published return and damage policies. An enquiry is not automatic approval. Please keep your order number, receipt and product information ready so the team can assess your request.
Eligible return requests
Eligible returns must be requested within 10 days of delivery. Furniture must be unassembled and in its original packaging. Do not send furniture back before the manager confirms eligibility, instructions and transport arrangements.
Delivered damage
Report delivered damage within 48 hours. Explain the issue and provide your order number. The manager assesses the claim and confirms the next steps. Official damage requests open in your account only after the order is marked Delivered.
Refund method and timing
Approved refunds are issued by cash or e-transfer within 5 business days. The manager confirms the refund amount and arrangements with you. Delivery and assembly fees are non-refundable under the current published terms.
Return transport
For a confirmed major defect, the company covers eligible return transport. Otherwise, the buyer pays return transport. Confirm the arrangements before returning any item.
Refund or exchange?
The 10-year policy is an exchange period under published terms, not an unconditional cash-refund guarantee. The manager confirms eligibility, availability, any price difference and service or transport charges before an exchange proceeds.
Start with your delivered order
Sign in, open Your Orders and select your delivered order. Where a request is eligible, the official form appears below your purchase documents. If you cannot access the form or need help, contact support@norvessa.ca or WhatsApp +1 647 361 0053.