Before requesting an exchange
Norvessa provides a 10-year exchange period beginning on the delivered date recorded on your purchase documents. Contact the manager with your order number and exchange request. The manager will confirm eligibility, product availability, any price difference and applicable transport or service costs before proceeding.
This is an exchange policy, not an unconditional 10-year return or cash-refund guarantee. Delivery and assembly fees are non-refundable. Keep your receipt and exchange card. Detailed product-specific coverage and conditions will be provided by the manager.
Your next step
Review your order in your account or use verified tracking. Contact our team if you need clarification. Official requests and purchase documents are available only after Delivered where the relevant policy applies.
Speak with our team
Support is available from 9 AM to 11 PM Toronto time. Email support@norvessa.ca, call +1 647 361 0053 or use WhatsApp. Pickup and visits are by appointment. Preferred dates and product availability require manager confirmation.