Plan your delivery access
Measure doorways, stairs, elevators and the route to your room before ordering. Product dimensions are shown where available. Ask the manager about missing measurements or difficult access before confirming your order.
Inside-home delivery
Norvessa delivers inside your home during the 6 PM–10 PM Toronto delivery window. Please describe building access, parking instructions, elevator bookings and any stairs when placing your order.
Assembly requests
Assembly is available subject to manager confirmation and may involve an additional charge. Tell us which furniture you would like assembled so the manager can confirm the service and agreed cost.
Stairs and difficult access
Stairs or difficult access can involve extra charges. Discuss the route with the team during confirmation. Any change to your order total requires your acceptance before dispatch.
Old furniture removal
Paid removal may be available. Describe the item and access requirements to the manager, who confirms whether removal can be arranged and what it costs.
Prepare for the evening
Make space for the furniture and keep your phone available. If you cannot receive the delivery, notify us at least 24 hours beforehand. Your preferred date remains subject to manager confirmation.
Request a service quotation
Use the quotation or callback form to explain the furniture, address area and services you need. Our team responds during support hours, 9 AM–11 PM Toronto time.