Your account and customer care
We collect account details, order and delivery information, enquiries and reviews to provide our services. Passwords are hashed. Order tracking requires account access or email verification.
We use essential session and cart cookies. We do not display email addresses in public reviews. Contact norvessabedding@gmail.com to request access, correction or deletion of personal information, subject to records we need to retain for business and applicable obligations.
Email and hosting providers process information needed to deliver this service. Optional analytics will only be enabled when configured and consented to.
If the optional AI assistant is configured, your question and relevant public product/policy information may be processed by our AI service provider to generate an answer. Do not enter passwords, payment details or personal order data in chat. Private orders are accessed through your account or verified tracking. AI answers can be incomplete; the manager confirms individual arrangements.
Your next step
Review your order in your account or use verified tracking. Contact our team if you need clarification. Official requests and purchase documents are available only after Delivered where the relevant policy applies.
Speak with our team
Support is available from 9 AM to 11 PM Toronto time. Email support@norvessa.ca, call +1 647 361 0053 or use WhatsApp. Pickup and visits are by appointment. Preferred dates and product availability require manager confirmation.
Conversation support
Our shopping assistant searches public catalogue details, website pages and team-approved answers. Unanswered questions are saved for our team to improve the knowledge base. Conversation text is retained for up to 30 days. Do not include passwords, payment credentials or private order information. If you are signed in with a verified email, or have completed secure tracking verification, we may send one customer-care email after a conversation has been inactive for five minutes. Anonymous visitors without a verified email do not receive this reminder.