Act within the reporting window
Report delivered damage within 48 hours of delivery. Sign in and open your delivered order to submit an official damage request, or contact the manager with your order number and issue details. Official requests and purchase documents appear only after the order is marked Delivered. The manager assesses the claim and confirms next steps.
Your next step
Review your order in your account or use verified tracking. Contact our team if you need clarification. Official requests and purchase documents are available only after Delivered where the relevant policy applies.
Speak with our team
Support is available from 9 AM to 11 PM Toronto time. Email support@norvessa.ca, call +1 647 361 0053 or use WhatsApp. Pickup and visits are by appointment. Preferred dates and product availability require manager confirmation.