Customer care
Your questions, answered.
How do I place an order?
Choose your products and variants, create an account and select a delivery date. Our manager contacts you to confirm your order.
When is delivery available?
Delivery is 6 PM–10 PM Toronto time, seven days a week. Same-day orders must be placed before 2 PM and are subject to confirmation.
How much does delivery cost?
Each service city has a flat fee shown on our delivery page and at checkout. Free delivery is city-based and does not depend on your order amount.
Can I pay on delivery?
Yes. We accept cash and e-transfer. Custom furniture may require a deposit agreed with the manager.
Can I preorder out-of-stock furniture?
Yes, where preorder is enabled. The manager confirms availability and may revise your delivery date.
Is pickup available?
Yes, by appointment at 181 Queens Drive, York. Contact us to arrange your appointment.
Can I change or cancel an order?
Self-service cancellation is available before admin acceptance and at least 24 hours before delivery. For other changes or cancellations, contact the manager.
How do returns and exchanges work?
Eligible returns must be requested within 10 days of delivery, with the furniture unassembled and in its original packaging. Damage must be reported within 48 hours. A 10-year exchange period applies under the published terms. Delivery and assembly fees are non-refundable.
Where are my receipt and exchange card?
Your purchase receipt and warranty/exchange card become available in your account after your order is marked delivered.
How do I track my order?
Sign in to see your orders, or enter an email, phone number or order ID and verify the code sent to the registered email.