Before manager confirmation
Choose your preferred date, provide a working phone number and describe stairs, elevators, narrow access or assembly needs. Our inside-home delivery window is 6 PM–10 PM Toronto time, seven days a week. Same-day orders must arrive before 2 PM and remain subject to manager confirmation.
Prepare your building and room
Confirm elevator reservations or access requirements with your building. Clear the delivery route and the place where the furniture will go. The manager must confirm assembly, difficult access and old furniture removal, including any extra charges.
If your plans change
Let the manager know at least 24 hours before delivery if you cannot receive it. Stock or delivery arrangements may also need revision; review any updated products, date and total before accepting the change.
Inspect after delivery
Check the delivered furniture and keep the original packaging where possible. Report delivered damage within 48 hours. Eligible return requests have a 10-day window; exchange requests follow the published 10-year terms. These periods do not mean every request is automatically approved.
Find your documents
After the order is marked Delivered, your purchase receipt and warranty/exchange cards appear in your account. Eligible official requests also become available then. Sign in or use verified order tracking for private order details.